Customer Service

How much is delivery?

We pass on delivery costs at the best rate possible. Some of the larger products on this site have been weighted according to volumetrics so delivery costs may vary. Delivery costs will be shown at checkout.

Delivery to Scottish Highlands, UK Offshore Islands, Ireland, N Ireland and Europe may incur an additional cost after placing your order online. Highlands postcodes include HS, IV, KW, ZE, KA27, KA28, AB, PA and PH.

Please email us at sales@ramrugby.co.uk for more accurate delivery costs if required.

What is your returns policy?

7 DAY MONEY BACK GUARANTEE All orders place with ALOB Ltd are covered by a 7 day money back guarantee. If within 7 days of receipt you are not satisfied with your order, you are entitled to an identical replacement (if in stock) or a refund of the cost of the goods (excluding all delivery costs) providing the goods have not been used.

Goods purchased on our website can be returned for a full refund under our refund policy provided that you have first contacted us within 7 days of the purchase and the goods are then returned in a condition deemed suitable by us for resale. Please note that we cannot refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty. Please note, we individually check all returns and if we consider the fault to be as a result of self-damage, then a refund will not be given.

Where the purchaser is returning goods then the refund shall comprise the original purchase price (not including delivery costs) less a re-stocking fee of 10% of the purchase price. In addition to this refund policy, under the UK's distance selling regulations, you have the right to cancel the purchase contract within 7 days of placing your order (beginning the day after receipt of the goods), minus any delivery costs incurred.

For your own protection when returning any goods, we suggest that you use recorded delivery, requiring our signature upon receipt of the goods, as we will not issue refunds for any goods that fail to reach us. Your statutory rights are not affected. All returns to be made to the address below enclosing the original invoice: 
Ram Rugby, Unit D2, Send Business Centre, Tannery Lane, Woking, Surrey, GU23 7EF.

What are your Terms and Conditions?

  • General

In these conditions of sale: The "company" means ALOB Ltd; the "purchaser" means the person ordering or buying goods from the company. No contract between the purchaser and the company shall exist until the purchaser's order has been accepted by the company. The order shall be deemed to be accepted once the company has authorised the purchaser's payment. It is the intention of the company that all terms of a contract between the purchaser and the company are contained in this document and in the descriptions of goods provided this website (www.ramrugby.co.uk) for items. If the purchaser wishes to rely on any variation to these terms he/she is asked to ensure that such variations are confirmed in writing to the company before he/she places an order. To protect your own interests please read these terms and conditions carefully before placing your order.

  • Dispatch and Payment

Unless otherwise specified the price quoted is the actual item cost. A delivery charge is added to the item separately with the cost displayed within the item description and added at checkout. This website is only currently able to deliver to the UK and Ireland. Please note that we cannot deliver to P.O. Boxes. Delivery times are quoted on the basis that the product is in stock. All orders placed with ALOB Ltd will be despatched from our Warehouse the next working day following cleared payment

Orders placed via the company website can be paid with either a credit or debit card. Credit or Debit card payments are handled via Protx and HSBC. Payments are handled by their secure servers and you will be directed to Protx's website at the payment stage of checkout. The company uses carriers and postal services to deliver goods and the company shall not be liable for any loss or damage suffered by the purchaser through any delay in delivery caused by such companies.

  • Retention of Title

The Company and the purchaser agree that title shall transfer to the purchaser only when the goods have been paid for in full. The company shall be entitled to require the purchaser to deliver up the goods until such time that all due payments have been made in full. The purchaser shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.

  • Risk

As soon as the company has delivered the goods, the purchaser is responsible for them, until such time as the goods are delivered back to the company or the company's agent, in the event of cancellation or refund.

  • Cancellation

Under the terms of the distance selling regulations 2000, the purchaser has a cooling off period of 7 days. The cooling off period commences the day after the delivery of the goods to the purchaser or the collection of the goods by the purchaser and the period ends 7 working days later. In such circumstances, the purchaser must inform the company in writing before the end of the 7th working day following delivery. The purchaser is responsible for the safe storage of the goods whilst in his care and the cost of returning the goods to the company. In the circumstance of a non-faulty product, the product must be returned without damages, any use or tampering with the original packaging otherwise they will not be accepted and a refund not permitted.

  • Circumstances beyond our Control

The company reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of the company and the company shall not be held liable for any breach of contract resulting from such an event.

  • Law

These terms and conditions shall be construed in accordance with UK law.

What is your privacy policy?

The following constitute terms and conditions of use of our website. Terms may be changed, deleted or added at any time. You as the customer are bound by these terms, conditions, and/or alterations. We constantly strive to perfect our products and website, and therefore welcome your feedback and suggestions. We have developed this policy because we want you to feel confident about the privacy and security of your personal information.

  • We are committed to protecting your privacy

This site and its contents are provided on an "as is" basis and imply or assert no warrantees of any kind, including but not limited to, warranties of title or implied warrantees of merchantability or fitness for a particular purpose. Ramrugby.co.uk does not guarantee that this site or its contents are error-free or free of viruses or other harmful components.

  • Price and availability are subject to change without notice

In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, directors and employees will be liable for any damages of any kind related to your use of this site.

  • The Use of Personal Info

At ALOB Ltd, we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on ramrugby.co.uk. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation beyond Ram Rugby without your explicit permission. However, we will use email to send you messages about outstanding orders. We may also use email to keep you up to date with news about our site. If you do not want to be kept informed in this way by email, please click the unsubscribe link at the bottom of all emails.

  • Security

ALOB is not a bank, that is why we use Protx and HSBC to handle all online payments.

  • Third party sites

Third party Internet sites that you can link to through ramrugby.co.uk are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Ram Rugby accepts no responsibility or liability for these sites.

  • Copyright and trademark statement
  1. i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by U.K. and international copyright laws.
  2. ii) You may read, print and download it for private use only.

iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.

  1. iv) You may not commercialise or otherwise copy it without our permission.
  2. v) Use of this site is subject to our terms and conditions of use